Returns

Thank you for shopping with ForPet.
We are committed to delivering high-quality products for your pets.
If you are not fully satisfied, we are here to help.

1. Eligibility for Returns / Refunds

You may request a return or refund if:

• You received a damaged, defective, or wrong product
• The product is expired at the time of delivery
• The product is missing items as per your order

Note:
For hygiene and safety reasons, opened or used products cannot be returned unless the issue is quality-related.

2. Non-Returnable Items

Due to hygiene standards, the following items cannot be returned:

• Opened food or treats
• Grooming items that have been opened or used
• Customized products
• Products purchased under clearance or final sale

3. Return Request Timeline

Return or refund requests must be raised within 3 days of delivery.
Requests raised after this period may not be supported.

4. Process for Return / Refund

To raise a request, please contact us via:

• Email: forpet2123@gmail.com

Please share the following details:

• Order ID
• Product images or videos
• Description of the issue

Our support team will review your request within 48 hours.

If approved:

• Pickup will be arranged (wherever available)
• Refund will be processed after product inspection

5. Refund Method

Approved refunds will be issued through:

• Original payment method, or
• ForPet store credit (preferred)

Timeline:
Refunds are typically processed within 5–7 business days after product verification.
Timelines may vary depending on your bank.

6. Cancellations

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible. Returns apply only under eligible conditions

7. Damaged / Wrong Product Received

If a product arrives damaged, defective, or incorrect:

• We will replace it at no additional cost, or
• Issue a refund

An unboxing video is mandatory to validate such claims.

8. Exchange Policy

We currently do not offer direct exchanges.
Customers may request a return (if eligible) and place a new order.

9. Shipping Costs

• Eligible returns: Free pickup
• Ineligible returns: Shipping costs borne by the customer

If pickup is unavailable at your pincode, you may be asked to ship the product manually.
Approved return shipping charges may be reimbursed.

10. Special Conditions

We reserve the right to:

• Deny claims if found fraudulent
• Modify the policy in case of misuse
• Update this policy at any time without prior notice

Need help or have questions?
Email us at forpet2123@gmail.com