Privacy policy

This is the online privacy policy of Forpet.in, a brand owned by Acoustika India Pvt. Ltd. (“Forpet”, “we”, “our”, “us”), a company incorporated under the Companies Act, 2013, having its Registered Office at D-188, Sector 27, Noida, UP, 201301, India.

Acoustika India Pvt. Ltd. believes in protecting all confidential information of customers and site visitors (“You/Your/Users”). This Privacy Policy explains the type of information we collect from individuals visiting our website and how we store, use, disclose, and protect such information.

To preserve your privacy during your experience on Forpet.in, Forpet and its owners take all appropriate protective measures. This Policy applies to any Personal Information gathered and stored by Forpet. We assure you that your information will never be shared with any third party unless necessary to offer you our services.

Authorised Government Payment Gateways & Shopify

Information security is critical to our business. We work to protect the security of your information during payments. We use authorised, government-approved payment gateways to encrypt the information you enter.

Information collected is stored on secure systems using advanced technology to prevent unauthorized access.
All payments on Forpet.in are processed via GoKwik

By using our website, you confirm that you have read and understood these rules and that you agree to be bound by the terms of this Privacy Policy.

1) Authorization

Users visit Forpet.in at their own discretion and explicitly grant permission to provide their information.
We will not sell or rent any of your personal information—including your name, address, email, or debit/credit card details—to any third party, except where the party is directly involved in delivering Forpet services.

Without your consent, we will not disclose your name, address, or other identifying information, except when required to respond to legally valid government requests.

However, Forpet is not responsible for any third-party actions that may have led you to our website.

2) Cookies

We use cookies to offer you a better, customised browsing experience. Cookies help us:

  • Improve website performance
  • Understand user preferences
  • Enhance services and recommendations

Upon your first visit, we request your consent for using cookies.

3) Disclosure to Third Parties

Forpet strictly maintains the security of your personal data; however, we may disclose information in the following cases:

  1. Shipping Partners – To deliver products to the correct destination.
  2. Vendors & Service Providers – For order processing, packaging, customer support, or other operational needs.
  3. Employees – To team members directly responsible for required operations.
  4. Legal Requirements – When required by law, government, or regulatory authorities.
  5. Business Transfers – If Forpet is merged, acquired, or undergoes a change of control, user data may be transferred.
  6. Protection Against Fraud & Misuse – To prevent liability, fraudulent activities, or threats to Forpet, users, or the platform.

4) Usage of Information

Forpet may use collected information for:

  • Managing user accounts on Forpet.in
  • Delivering and improving services
  • Remembering information to avoid repeated entry
  • Understanding preferences to enhance suggestions and services
  • Communicating via email, phone, or other channels
  • Sending important notices/updates about policies, terms, or services
  • Fraud detection and prevention
  • Internal auditing, research, and data analysis
  • Compliance with legal or regulatory authorities

5) What Information Do We Collect?

We collect only the necessary data to provide services, process orders, issue refunds, or improve offerings.

This includes:

  • Names, addresses, and phone numbers of purchase recipients
  • Product preferences, interests, and opinions
  • Customer service call records (phone numbers used)
  • Technical data about your device, system, browser, and interactions

6) Retention of Personal Information

We retain personal information only as long as required:

  • For legal or regulatory compliance
  • To meet administrative or reporting requirements
  • To fulfil the purposes for which it was collected

Forpet maintains administrative, technological, and physical safeguards to protect your data from unauthorized access, destruction, or misuse.

7) Payment Safety

We take all reasonable measures to secure your payment details. Sensitive data (bank details, card details, UPI, etc.) is encrypted using reputable encryption technologies.

However, users are responsible for ensuring the correct use of their own payment instruments. Forpet is not liable for improper or unauthorized use of credit/debit cards.

8) Grievances

Forpet complies fully with all applicable Indian laws and takes user privacy seriously.
If you believe Forpet has not adhered to this Policy or you have any concerns, please contact us:

Email: forpet2123@gmail.com